Shipping, Delivery and Returns

Equipment delivery and installation

We sell espresso machines and grinders within our service area, about 50 miles from New Port Richey, which takes in Tampa, St. Petersburg and Clearwater. We carry the labor warranty on everything we sell, so we sell where we can deliver, install and support it ourselves. Delivery and installation are included in the price.

Outside that area, for example Sarasota or Orlando, we still install equipment, with an additional mileage charge that depends on the location and the job. Contact us or text (727) 477-3825 for a quote; these orders are not placed through online checkout.

Lead times

Espresso machines are built and bench-tested by the manufacturer, and the lead time is shown on each product page. Lead times run from about a week to ten weeks, depending on the machine and the manufacturer's current backlog, and they can change after you order. We will keep you posted. Other equipment, such as grinders, usually arrives within 1 to 2 weeks.

Your equipment ships to us first. Once it arrives, we contact you to schedule delivery and installation.

Before we install

The water, electrical and drain your equipment needs must be in place and confirmed before we schedule installation. We are happy to work with you or your contractors to get the details right; ask us for the requirements of the machine you are buying.

Payment and cancellations

Equipment is paid in full when you order. An order can be cancelled until the manufacturer ships it, less a restocking fee that covers what the cancellation costs us: any charge from the manufacturer and the card processing fees on your payment, which are a percentage of the order.

Returns

Espresso machines cannot be returned once they have shipped from the manufacturer. Commercial machines are ordered for you and delivered on a pallet, and the manufacturers we work with do not take them back.

Grinders depend on the manufacturer. Some accept a return; where one does, the restocking fee covers the manufacturer's charge and the card processing fees on your payment. Contact us before sending anything back.

Warranty

Every machine and grinder we sell carries at least one year of parts and labor coverage; the exact terms vary by manufacturer, and we will tell you what yours are. Within our service area, we perform the warranty labor. If something arrives damaged in freight, it arrives at our shop first, so the claim with the carrier and manufacturer is ours to handle, not yours.

Merch and coffee

Merch ships anywhere in the US: $4.69 standard or $11.99 express. Most merch is printed when you order it, so it takes a little longer to reach you. Whole bean coffee ships for $10 per order, however many bags you buy.

If merch arrives damaged or misprinted, contact us within 30 days and we will replace it.

Questions

Email service@whiteduck.es about equipment or caffeine@whiteduck.es about merch, or text or call (727) 477-3825.